Fast food chains nationwide are making big changes at their restaurants - including putting more emphasis on customer service.

Working in the fast food industry is tough. Dealing with the public can be challenging at times, especially when customers are rude, aggressive, or just downright awkward. Employees are also expected ...

The push for touch-screen kiosks, mobile app deals, and digital ordering has been sweeping across favorite fast-food chains for years.

A customer allegedly jumped into a drive-thru window at a fast food restaurant to defend employees from an armed assailant.

Working at a fast food restaurant isn't easy, especially when it comes to a restaurant chain that can be as hectic and fast-paced as Chick-fil-A. Front-of-house jobs at Chick-fil-A often involve long ...

It's no surprise that Burger King has strict rules for its employees, but while some make perfect sense, others are a little harder to take seriously.