Being a loyal customer is usually considered a good thing. Many brands reward loyalty with discounts, perks, or special offers that make you feel valued for sticking around. It’s a relationship built ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Loyalty is often rewarded in retail and travel. However, in insurance, it can cost you. Millions of homeowners and drivers stick with the same carrier for years assuming their clean records or bundled ...

Personalization wins loyalty. Loyalty programs thrive on real-time data and AI-driven insights, which help create tailored rewards that drive deeper customer connections. AI powers smarter rewards. AI ...

“Hey, is this thing on?” That's just one of many questions that both a pop princess and a loyalty manager could ask. Being unsure whether your customers can hear you—or whether or not you’re ...

Insurance rates have skyrocketed since the pandemic, and jaw-dropping renewal notices have left many consumers stretched thin when it comes to protecting their assets. Nearly half of Americans with ...